1.1 You may return eligible products purchased from StrainX within 14 days from the date of purchase for a full refund or exchange, subject to the conditions outlined below.

1.2 To initiate a return, please contact our customer service team at RMA@strainx.com. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the product.

1.3 Returned products must be in their original packaging, unused, and in the same condition as when you received them. We reserve the right to refuse returns that do not meet these criteria or to charge a restocking fee.

2.1 Once your return is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

2.2 Shipping costs are non-refundable, and you will be responsible for return shipping expenses unless the return is due to an error on our part or a defective product.

3.1 If you would like to exchange a product for a different size, color, or style, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability.

3.2 If the product you wish to exchange is out of stock, we will issue a refund for the returned item and notify you when the desired product is available for purchase.

4.1 If you receive a damaged or defective product, please contact us immediately upon receipt. We will work with you to resolve the issue promptly, either by providing a replacement product or issuing a refund.

4.2 In some cases, we may require photographic evidence of the damage or defect before authorizing a return or refund.

5.1 The following items are not eligible for return or refund:

6.1 If you have any questions or concerns about our Return & Refund Policy, please contact us at RMA@strainx.com. Our customer service team is available to assist you and ensure your satisfaction.